A point of sale (POS) system in any retail business hub and major technology investment. An efficient POS software package improves productivity by reducing unnecessary work and manage the entire business. However, as the technology is improvised from day to day, the POS system is also evolving with technology.
As omnichannel initiatives that grab attention, retailers deploy POS mobile phone shopping initiatives, such as click-n-collect across mobile and other digital channels.
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It is innovative ways to provide the mobility and freedom to customers and keep the cash register ticking. However, along with the creation opportunities this demand with digital technology, companies need to be aware of the various pitfalls of applications such unpleasant experiences of customers, functional problems, payment fraud, security breaches, and the server crashes, etc. This requires the need for continuous testing through quality assurance , performance management, and security.
Test in the POS area for Mobile Systems
Here are some of the areas of focus need to focus on testing for mobile POS systems.
- Teller Activity:
This includes transactions such as the entry of goods, soft, Store Value Card, discounts, etc.
- Transaction:
Returns, exchanges, regular sales, sales by credit / debit / gift card, loyalty members purchase, item, quantity, and price.
- Store Server and Integration:
Verify interaction with store POS server and back-office systems.
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- Member Loyalty data:
These systems keep track of what your customers are buying and who they are. It keeps track of what is selling, what time of day or week, which is the type of customer and which salespeople.
- Ability to Read all Cards:
There are different types of cards in the industry today such as Magnetic Stripe, CAV, etc.
- Performance:
Speed or time it takes to send a request (read) and receives the response and implement rules based on transactions such as rebates / discounts / Tax etc.
- Scenario Negative:
Some transactions rejected such a scenario is not valid card / PIN / expired card etc.
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Type Testing Needed for POS (Point of Sale)
Here are some of the major types of software testing should be implemented for effective retail omnichannel initiatives:
1. Functional testing:
Validate whether each component of the mobile phone POS function coordinated with the requirements and specifications.
2. Testing Mobile:
Ensuring proper help in ensuring functional and usability of the mobile phone POS
3. Compatibility testing:
Identify whether the app works as intended, in different browsers, hardware, databases, operating systems, mobile devices, and networks.
4. Load & Performance Testing:
Assessing end-user experience under varying amounts of load and traffic on the system.
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5. Security testing:
Identify whether the mobile phone POS system capable of protecting the data as intended.
6. Big Data / Analytics Testing:
testing end-to-end from data acquisition to data analysis that helps retailers take the right business decisions and truly understand customer buying behavior. Test management strategy data are also needed to reduce time-to-market and improve efficiency.
7. Test Automation:
Support in achieving accelerated time-to-market and better quality
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